Privacy Policy

1. Data controller

SitenetPro Interkom is provided by ALPHATEK GLOBAL TEKNOLOJI LIMITED SIRKETI.

Address: Ozyurtlar Rezidans D:20, No:97-99, Zafer Mahallesi, Doğan Araslı Bulvarı, Esenyurt, Istanbul 34197, Türkiye.

Privacy and personal-data requests: info@alphatekglobal.com

2. Data we process

The following categories may be processed as necessary to provide the service:

• Account and profile data: username, display name, role, building block and apartment information.
• Authentication data: sign-in information and session tokens.
• Device and notification data: app-generated device identifier, device model, operating system, app version and notification token.
• Intercom transaction data: caller and recipient, call type, call identifier, time and call status.
• Technical communication data: signalling and network information required to establish WebRTC connections.
• Live audio and video: processed for real-time transmission only during an intercom call initiated or accepted by the user.

3. Purposes

• Authenticate users and maintain secure sessions.
• Display the authorised directory and establish voice/video intercom calls.
• Deliver incoming-call and service notifications.
• Maintain service security, continuity and technical support.
• Meet legal obligations and respond to lawful requests.

4. App permissions

Microphone access is used for voice and video calls. Camera access is used only for video calls. Notification and full-screen call permissions help present incoming intercom calls promptly. Camera access is optional and no camera data is processed when video calling is not used.

5. Service providers and disclosures

Hosting, notification and real-time communication providers may process data on our behalf to operate the application. Google Firebase Cloud Messaging is used to deliver Android notifications. Data is disclosed to authorised service providers and authorities only where necessary to provide the service, protect security or comply with law.

The application contains no advertising network or behavioural advertising SDK and we do not sell personal data for advertising.

6. Security and retention

Traffic between the application and server is transmitted over encrypted connections. Live calls use WebRTC encrypted transport. The application does not provide a feature that records calls as audio or video files.

Account, device and call-transaction data is retained for as long as required to provide the service, maintain security, provide support and meet applicable legal obligations. Data is deleted or anonymised when no longer required, except records that must be retained by law.

7. Your choices and rights

You may change camera, microphone and notification permissions in your device settings. Disabling a permission may affect the related calling or notification feature.

To request access, correction, deletion, restriction or objection—or to request deletion of your account data—email info@alphatekglobal.com. We may request reasonable information to verify your identity and account.

8. Children's privacy

The application is not directed to children. Accounts are assigned by the authorised management of a supported residential community or facility; there is no public registration flow in the application.

9. Changes

We may update this policy when the service or legal requirements change. The current version will be published on this page with a revised “Last updated” date.